LaGlam Minerals pride ourselves on offering quality products and services. We endeavour to ensure all products listed on our site are available in stock. In the unforeseen event that your product ordered is not available you will be contacted within 24 hours and offered the option of refund, back order or alternate product.
We make every effort to ensure all information on our website is up-to-date and correct. Product descriptions and colours are representative only and will vary depending on your phone or computer screen.
Use of this website is at your own risk. We will not be liable for damages arising from the use of this website including, but not limited to viruses, loss of data, loss of business, loss of profit.
DISPATCH & DELIVERIES
All orders are usually shipped within 24 business hours, often less. Orders placed Friday, Saturday, Sunday or public holidays will be sent the following business day.
Please allow for additional processing and delivery times during sales and holiday periods.
We offer FREE shipping for all orders $50 AUD or over within Australia. All orders below $50 AUD are charged a flat rate of $10 within Australia.
International shipping is a flat rate of $20 AUD.
Wholesale orders are shipped at a flat rate of $20 AUD in Australia. We offer FREE shipping for all wholesale orders $500 or over in Australia.
Orders are shipped either by Aramex couriers or Australia Post to ensure fast and safe delivery to you.
Please allow 1-7 days for delivery to you depending on where you are in Australia. This is an estimate only and LaGlam Minerals can not be held responsible for delays or missing items through couriers or Australia Post. In the event that this should happen please contact the postal company directly.
If your item arrives damaged, please take a photo and email it to LaGlam Minerals at firstname.lastname@example.org
It is the responsibility of the customer to ensure the shipping address is correct upon placing your order and upon receipt of confirmation of your order. If you need to correct your address, please call LaGlam Minerals immediately on 1800 524 526 to correct your postal details and we will amend this where possible if the parcel has not already been sent.
In Australia we sometimes experience extreme heatwave conditions during the summer. When this does occur, we monitor the weather in both ours and your location before sending out our LumiGlow cream foundations which are a heat sensitive product. This may cause a delay in you receiving your order in which case you will be notified. We want your order to get to you in the quickest way possible and some orders will be upgraded complimentary to express post where we see fit to do so. A tracking number will be sent to you so you can track delivery to ensure it is not left in a hot letterbox or in the sun at your location.
Some postal services allow you the option “Authority to leave”. If you request this option, you are taking full responsibility for your product to be left at your front door or in a safe place. LaGlam Minerals does not accept responsibility for lost, damaged or stolen parcels resulting from your requested “Authority to leave” and do not offer replacements or refunds for loss or damage that occurs as a result.
We reserve the right to cancel any order at any time.
Due to the Covid-19 pandemic, all postal services are experiencing longer delivery times than usual. Please keep this in mind when placing your order.
Where a product is deemed faulty it may be returned for a refund, replacement or credit to use in our online store. This will be decided by LaGlam Minerals.
Please check your items upon receiving and if faulty you must advise LaGlam Minerals and return to us within 7 days of receiving your order. LaGlam Minerals can not be responsible for items lost in transit and therefore recommends you have tracking for your parcel.
Please contact us immediately with a detailed description and photo if you believe your item is faulty.
If you experience an allergic reaction from any of our products, please discontinue use immediately and contact LaGlam Minerals with a photo of the reaction. If LaGlam Minerals deems you are entitled to a refund you will need to return the product back to LaGlam Minerals ensuring no more than 10% of the product has been used to obtain a refund.
If you receive the wrong product, please check your invoice to ensure you have ordered the correct product. If there has been an error on our part, please contact LaGlam Minerals by either phone or email so we can rectify the situation and send you the correct product.
We only accept returns for faulty items and do not accept returns for change of mind or incorrect colour choice. If you need to be colour matched, we suggest you book an appointment to visit one of our stockists. LaGlam Minerals can colour consult with you over the phone or online and will do our best to recommend the best colour from the information you supply us however we cannot take responsibility if you are not happy with the colour.
We take privacy seriously and will only collect personal details needed from you to transact with you through our website. These include, full name, address, phone number and email address. We also keep a history of your previous orders.
As a condition of purchase, we reserve the right to add you to our email list to alert you to new products and specials that may be of interest to you. If you do not wish to receive these emails you can click unsubscribe at the bottom of the email and you will be removed from receiving emails immediately.
Your payment details are not stored by us. They are encrypted and passed directly to the bank through our payment gateway provider. Your credit card details can be retrieved by us.
General site traffic is collected for the purpose of maintenance and improvement. This is to improve the experience for our visitors to our site.
Your personal information may be shared with couriers, payment processors and web hosting providers where necessary to run our business.
Your personal information is not sold to third parties.
You can contact LaGlam Minerals via the following;
Ph: 1800 524 526 (1800 LAGLAM)
Mail: LaGlam Minerals
6 Stradbroke Ave, Shell Cove, NSW, 2529